TMC Manager in the new normal
TMC Tracking
TMC Manager track closely the development of the Travel industry and we present our expertise based on the rigorous data analysis and deep research on the Customer behavior.
We keep upgrading our customer service skill and we put effort to provide most affordable customer services on all different channels.
It is like; Telephonic support, Chat support, Email support and back-end support on multiple GDSs, various other Online booking tool support and Travel finance related tool to our business partners.
TMC Support
While understanding the pain area of our Business partner and end users, we provide 24/7 support. We are a firm believer of diversity and inclusions, this is maintained by a healthy ratio of Male & Female members with different religions, belief and Geographic locations.
We maintain a ratio of “15:1” for Associates and Team Leader.
TMC Efficiency
Our members at associate level are experienced in the travel domain with minimum tenure of 2 Years.
They are college graduates with an average age in range of 28 to 33 Years. 40% Members are experts in travel domain with exposure to multiple GDSs, efficient to do multi task and minimum industry experience of 5 Years.
It makes us super efficient to handle any kind of Travel request and resolve for any customer queries.
TMC Care
We have a dedicated team of expert staff (Omni Agent) to take care of VIP traveler/ Account based on the client requirement.
They take care of each single request from pillar to post and provide exclusive customer service (Like Flight monitoring that fall within 24hrs of departure, reconfirmation of their stay in the hotel, Crisis alert that impact their Itinerary etc.).
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