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Operating model

In the Quest for Operational excellence and efficiency, we have refined the operating model that will certainly help our business partner to be the front runner in the Travel Industry.

  • Omni Agent
  • RECONcious
  • Travel Technova™
  • DevPro™
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Omni Agent

Based on the Customer services experience through multiple channel, Expertise in multiple GDSs, OBTs, and Tenacious ability in GDS tech support, we have created a Core team and we Call them “Omni Agent”.

These agents are supporting our business partner in Process Discovery, Due diligence of any Complicated process, Handle VIP Corporate Traveler, Handle Escalation with suitable resolution to the end user and so on.

We keep enriching them with the latest update in Travel sector and hence enable them for premium services.

Omni Agent

RECONcious

Travel Technova™

DevPro™

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